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CHILDLINE is a national emergency toll free phone out reach service for the children in need of care and protection operates on the 1098 number, and is supported by the Ministry of Women and Child Development (WMCD), Government of India and works in partnership with state governments, NGOs, Bilateral/Multilateral Agencies and Corporate Sector. CHILDLINE India Foundation (CIF) has been appointed as the Mother NGO for setting up, managing and monitoring the CHILDLINE 1098 service all over the country. CHILDLINE 1098 service is cited by the Government of India as India’s response to commitments under the Child Rights Convention of the United Nations to which India is a signatory.

At present CHILDLINE is operational in 82 cities/districts in India. Under the XIth Plan CHILDLINE India Foundation has been mandated to extend the CHILDLINE service in all districts of the country as part of the Integrated Child Protection scheme of the Ministry of Women and Child Development.

In Kerala CHILDLINE is functional in 9 cities / districts, of which Trivandrum, Kochi, Thrissur, Calicut, Wayanad are supported by Government of India, and Kannur, Kasaragod, Malappuram and Palghat are supported by Government of Kerala. The Government of Kerala has started supporting CHILDLINE service in Malappuram, Kasaragod, Palghat and Kannur in 2007-08 for which funds have been routed through CHILDLINE India Foundation.

The service focuses on the needs of children living alone on the streets, child labourers, domestic workers, run away children, Children of sex workers and sexually abused children.

The basic objectives of the CHILDLINE Service are as follows:-
  • To respond to children in emergency situations and refer them to relevant Governmental and Non- Governmental Organisations and link them to long term rehabilitation.
  • To create a structure which ensures the protection of the rights of the child as ratified in the UN Convention on the Rights of the Child and The Juvenile Justice (Care and Protection of Children) Act, 2000;
  • To provide a platform for networking amongst organizations and to strengthen the support systems which facilitate the rehabilitation for children in especially difficult circumstances;
  • To sensitize agencies such as the public, hospitals, municipal corporations and the railways towards the problems faced by these children;
  • To provide an opportunity to public to respond to the needs of children in difficult circumstances.

CHILDLINE has responded to a total of 15194271 Calls from inception till December 2008. These calls have been for medical assistance, shelter, repatriation, missing children, protection from abuse, emotional support and guidance, information and referral to services, death related calls etc.

For more information
ChildLine (1098) Services in Kerala
Nodal Organisation
Loyola Extension Services
Loyola College
Sreekariyam, Thiruvananthapuram – 17
Ph : 0471-2595097
Collab Organisation
Don Bosco Nivas
Thiruvananthapuram – 14
Ph : 1098
Support Organisation
Trivandrum Social Service Society (TSSS)
Bishop House Compound
P.B. No. 828, Vellayambalam
Ph : 0471-2727123
Nodal Organisation
Rajagiri College of Social Sciences
Rajagiri P.O, Kalamassery
Kochi – 683 104
Ph : 0484-2532099 / 2555564
Collab Organisation
Don Bosco Snehabhavan Annexe
Near KSRTC Bus Stand
Kochi – 682 035
Ph : 1098
Nodal Organisation
Vimala College
Thrissur – 680 648
Ph : 0487-2330351,2332080
Collab Organisation
St. Christeena Home
Pullazhy, Thrissur – 680 012
Ph : 1098
Nodal Organisation 
Farook College
Farook College P.O, P.B. No. 59
Kozhikode – 673 632
Ph : 0495-2440766
Collab Organisation
Association for the Welfare of the Handicapped
Mujahid Square Complex
Pavuamam Road
Kozhikode – 673 001
Nodal Organisation
Hilda Trust
P.B. No. 9, Sulthan Bathery
Wayanad – 673 592
Ph : 04936-2221652, 2220052
Collab Organistion
Kalpetta North, Wayanad – 673 122
Ph : 1098, 04936 203574 / 206036